Monitoring, Evaluation, Accountability and Learning (MEAL) Officer

Médecins Sans Frontières (MSF) is an international humanitarian aid organisation that provides assistance in more than 70 countries to populations in distress, to victims of natural or manmade disasters and to victims of armed conflicts, without discrimination and irrespective of origin, religion, creed or political affiliation. 

Monitoring, Evaluation, Accountability and Learning (MEAL) Officer (m/f/x) - Brussels - MSF Academy

CONTEXT

The MSF Academy for Healthcare is an initiative that has been created to strengthen the competencies of medical and paramedical staff, with the aim to increase the quality of healthcare to the patients we assist in the MSF projects.

The Academy teams are present in Central African Republic, South Sudan, Mali, Sierra Leone, Nigeria, Yemen and Burkina Faso. Emphasis is placed on MSF’s locally hired staff, especially in the countries with the largest gaps in human resources for health (HRH) capacity (e.g. nursing staff in MSF-supported hospitals). Beyond MSF projects, the Academy also liaises with health authorities for joint recognition of its learning programmes and support to governmental programmes. Currently we are running multiple programmes, namely the “Outpatient care initiative”, a “Postgraduate Diploma in Infectious Diseases” (PGDip ID), a “Postgraduate Diploma in Medical Humanitarian Leadership” and “Antimicrobial Resistance learning” (AMR). 

We have a growing portfolio of projects addressing specific learning objectives for different categories of healthcare staff in MSF. All these projects, chosen in line with overall MSF operational and medical priorities, are increasing in scope and complexity. 

Our objective is to maintain the same overall educational approach in all MSF Academy projects: competency-based learning; on-the-job training with the presence of strong tutors or clinical mentors; and seeking to achieve appropriate accreditations for all trainings, often in collaboration with partner teaching institutes.

The Academy teams are growing with a “global team” of 26 staffs composed of the director, deputy director, resource manager and 3 project managers, as well as a strong technical team of both medical and/or learning science experts to support the projects, and a group of distance-learning tutors and mentors. In addition, the Academy also has several country teams where we roll out our in-person learning activities, reaching up to 70 team members.

As the Monitoring, Evaluation, Accountability and learning (MEAL) Officer, you will be the focal point for the overall Monitoring and Evaluation framework for all MSF Academy initiatives, representing both the progressions in activities and milestones but also for demonstrating the impact of our learning programmes, basing it on quantitative and qualitative data. The data will either be coming from the Acadata database, Kobo database or will need to be organised in specific source files which will need to be digitally structured. This will entail the conception of representation schemes of our indicators & progression, the development of dashboards in PowerBi, and the development of competencies within the team to use and improve the tools (hand-over). It will also involve the elaboration of reports.

You report hierarchically to the MSF Academy’s Deputy Director, and regularly interact with the Pedagogical Referent who will be your functional referent, the various technical referents and project managers.

MAIN RESPONSIBILITIES

• Finalise and carry out periodic revisions of the Monitoring and Evaluation (M&E) framework, repository and analysis system of the Academy 
  • Ensure homogeneity across various M&E initiatives to create a comprehensive overview for the Academy
  • Optimize representation of the achievement of milestones and objectives by the Academy for learning activities (their direct and indirect impact) as well as organisational aspects (fundraising, managerial, processes, overall effectiveness, etc.)
• Adapt the configuration of Acadata (the MSF Academy database developed in Odoo that capturesthe progression of all our learners) to new needs. This entails to define changes, understand their implications, manage consultants through the adaptations, check the final product, and communicate the changes to all relevant users, both in the field and within the global team
• Act as backup support for troubleshooting and onboarding on Acadata for new team members
• Establish a source file for M&E data that are not captured by Acadata (qualitative data, indirect impact, etc.). Ensure all Academy programmes contribute relevant data to this file to enable analysis
• Develop and maintain dashboards in PowerBI (or other suitable formats) presenting clear data analysis based on needs analysis with external consultant support. Those dashboards encompass data that come from Acadata or other centralized source (such as Kobo)
• Train and accompany team members on PowerBi, the M&E framework, qualitative data collection and analysis. Develop training materials (troubleshooting guides, user guides, video tutorials, training and onboarding sessions) and implement a training plan to ensure M&E quality
• Assist in impact evaluations and reporting
• Support applications to relevant quality accreditation bodies by organising and keeping up to date required data
• Support the projects in identifying and sharing lessons learned and organise learning events based on M&E findings
• Help in proofreading translated material and encoding some backlog data if needed

REQUIREMENTS

Education and Experience 

• University degree in business analysis, statistics, public health, international development or similar field is mandatory
• Minimum 2 years of experience in qualitative and quantitative data collection and analysis 
• Experience or know-how in Monitoring and Evaluation is mandatory
• Experience or know-how in Monitoring and Evaluation in the medical and/or the educational field is an asset

Competencies

• Good knowledge of Power BI and proven capacity to learn new technologies
• Service orientation, planning and organisation
• Initiative and autonomy
• Systematic but also pragmatic
• Results and quality orientation
• Teamwork and cooperation (as we are a small team, versatility and multi-tasking are sought-out skills)
• Motivation to work in an international, multidisciplinary and humanitarian environment and with MSF
• Excellent command of Microsoft Office and/or Open Office, Teams & Zoom
• Excellent writing, editing and reporting skills
• Flexibility

Languages

• Fluency in both English and French (written and spoken)

CONDITIONS

• Expected starting date: 17/06/2024 
• Location*: Brussels (Belgium); Paris or Amsterdam could be discussed 
  *The final outcome depends on the residency of the candidate, the local legal limitations and on agreement with the contractual MSF entity of these locations. The contractual terms, conditions and salary will be established based on the station, on administrative / legal constraints and in respect of MSF function grids and salary policies The local contract and standard salary grid will then apply.
  * Due to administrative constraints, given the duration of the contract, candidates must already have the permanent right as Belgian resident or EU national and/or a valid work permit to work in the mentioned location
• Contract type: Fixed-term - Full-time 
• Contract duration: 1 year 
• Potentially up to 2 field visits of 2/3 weeks a year
• Salary according to MSF-OCB HQ grid
• Meal Vouchers - Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs
• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
• Adhere to the MSF Behavioural Commitments

Deadline for applications: 15th of May 2024

How to apply? 

Please, send your CV and cover letter to mailto:msfacademy@msf.org and mention “Monitoring, Evaluation, Accountability and Learning (MEAL) Officer (m/f/x)” in the subject of your email. 

Only shortlisted candidates will be contacted 

MSF values diversity and is committed to create an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.

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