PerformanceTrack Deployment Officer

CONTEXT   

Bearing witness and speaking out are fundamental parts of MSF’s mission. Communication, a key role in supporting operations and patients, increases access, supports advocacy efforts, responds to incidents, and finances MSF’s activities. MSF relies on communication experts worldwide to ensure impactful communications. The communication efforts are coordinated globally – from the programmes, through the operational centres, to the MSF sections around the world. A lot of communication is also produced and disseminated locally – in programmes as well as in partner sections.   

Since 2024, MSF has been developing a ground-breaking software: PerformanceTrack. This custom-built AI-powered software provides insights in performance of MSF communication across channels, languages, and regions. Users can engage with it through PowerBI dashboards or through a chatbot.   

PerformanceTrack is not just a new tool, it is also a cultural change: it helps MSF to take data-driven decisions and increase impact of its communication for the benefit of the people we assist. That is why, after finishing development of the software in September 2026, we aim to provide training to all relevant teams in MSF, to make sure that the tool is adopted and understood by everyone who we developed it for.  

As PerformanceTrack Deployment Officer (hereafter Deployment Officer), you will provide on-site training and coaching to MSF teams in North and South America, Africa, Europe, Asia, and Australia. We are looking for someone strongly experienced in MSF communication on different levels, with good understanding of digital tools and digital communication, and with ability to quickly tune into the needs of various teams. PerformanceTrack is a versatile tool able to address needs of wide variety of users, and we need you to bring it to them.   

You report to the PerformanceTrack Project Manager who is based in Brussels.  

MAIN RESPONSIBILITIES 

On site training and coaching  

• Provide training to MSF Communications, Fundraising, Advocacy, and Humanitarian Representation teams in 20-25 countries within 9 months time
• Prepare the training sessions for the teams, together with the Project Manager 

Capturing lessons learned during on-site implementation  

• Document lessons learned from the on‑site rollout
• Define the recommended structure and content for future online training sessions
• Prepare materials to ensure newly onboarded staff can be trained primarily through digital tools 

Reporting bugs and requested features  

• Track and document all bugs and user‑requested features during the first year after launch
• Report issues and enhancement requests to the Project Manager for prioritization and follow‑up 

REQUIREMENTS 

Education & Experience 

• Degree in Communications, Journalism, Media Studies, or a related field 

• Minimum 3 years of experience in humanitarian communication, journalism, or public information 

• Minimum 1 year of MSF working experience in at least two of the following teams:   

• MSF programme Communications 
• MSF partner sections/branch offices communications 
• MSF partner sections/branch offices fundraising 
• Operational Communication team in MSF Operational Centres 
• Experience in providing training, organising workshops, or coaching 

Competencies 

• Ability to gain quick understanding of the team needs, and how PerformanceTrack can address them
• Perfect understanding of how communication is organised in MSF 
• Tech-oriented person with ability to learn new tools 
• Familiarity with LLMs (ChatGPT, Copilot, Claude, Gemini…) 
• Capacity to work autonomously 
• Highly adaptable 
• Strong diplomatic and interpersonal skills to work across diverse teams and cultures
• Assertiveness 
• Flexibility and readiness to travel major part of the contract, often in a few locations in a row  

Languages 

• Proficient level in English, both spoken and written is mandatory 

• Professional proficiency in French OR Spanish OR Arabic is required 

Other 

• Availability to travel to any country on short notice  

CONDITIONS 

• Expected starting date: 1st October 2026  

• Location*: Mainly carried out in the countries of intervention and in countries with MSF offices; based in country of residence in between assignments  

* The final outcome depends on local legal limitations (residency, work permit, etc.) and on agreement with the hosting MSF entity/office of the/se location/s. The local contract and standard salary grid will then apply   

• Mobility up to 70% in project locations  

• Contract type: Fixed-term contract - full-time – 9 months 

• Salary: according to MSF international grid   

• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment 

• Adhere to the MSF Behavioral Commitments 

Deadline for applications: 27th May 2026 

How to apply? 

➢ Submit your application via the 'Apply here' button         
➢ You will be directed to the online application form for this position        
➢ It should take 5-10 minutes to complete. Thank you in advance for having your CV and motivation letter ready to upload (in PDF format)      

Only shortlisted candidates will be contacted. 

Position only open to candidates with previous experience with MSF. No MSF experience? Check out our other job offers: Our job offers | Doctors Without Borders  

MSF values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation. 

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